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Curbside delivery is a great option if you plan to handle placement or installation using your own local installer or moving team. To learn more details, click here.
Bring your safe inside your home or business
Place it in the room or location of your choice
Install or bolt down the safe (if requested)
Remove all packaging
White Glove Delivery is recommended for heavier safes, limited-access locations, or customers who want a complete, done-for-you experience.To learn more so to have a seamless, stress-free delivery experience, click here.
If you’d like White Glove Delivery for your order, please click here and/or contact Vaults Plus customer support for greater details.
_________________________________________________________________Can my safe be installed while my site is under construction? Yes, however, the floor, walls, electric and network must be in place. Additionally the parking lot must be paved and path to where unit will go must be clear. Click here for greater details.
Do you offer international service?We only ship within the United States.
Does Vaults Plus perform multi-site safe installations? Yes, through our partners; we recommend early planning and coordination with your operations team and our implementation team to ensure all special considerations are coordinated appropriately. Please contact us directly for details. Click here to review considerations.
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How do I find installers for security camera systems for my home or business? Does ShopVaultsPlus.com provide security camera installation? If not, how can I find a qualified installer for residential or commercial projects?
While ShopVaultsPlus.com does not currently offer in-house installation services, we make it easy to find reliable, nationwide professionals who specialize in camera system setup for both homes and commercial properties.
For nationwide installation, camera system customers commonly work with vetted providers such as:
TechLink Services – Ideal for large commercial rollouts, retail chains, logistics centers, and multi-site deployments. Offers IP, wireless, thermal, and 360° camera installation using a national technician network.
Camera Security Now – Installs across the U.S. for government, retail, business, and residential customers.
WIRED Telcom – Specializes in multi-location business installations, including franchise or corporate environments.
Best Buy (Geek Squad) – A strong option for residential or small business wireless camera installations, offering a workmanship warranty.
Nationwide Security Corp (NSC) – Focused on enterprise and national accounts that require consistent design and service across multiple facilities.
These providers support everything from simple home wireless cameras to complex commercial IP systems, including NVR/DVR setups, thermal cameras, and 360° surveillance.
When choosing an installer, look for:
A national or regional technician network to ensure coverage in your area
Experience with your environment type (residential, retail, warehouse, construction, government, etc.)
Ability to customize system design to your property's needs
Solid support, including post-installation reviews or single-vendor contact
If you need help determining the right camera system for your property, our team is happy to guide you through product selection before installation.
How do safe back office users access the software solution?Full remote management via a web browser using a secure connection and login credentials. Capabilities include configuration changes, software revision and a robust business intelligence reporting platform (cash and activity level reporting).
How do I find basic safe instructions?See our website or contact us at info@shopvaultsplus.com, 901-422-8124 (9am - 5pm cst weekdays), or (800) 342-3033.How do I find basic camera / system instructions?See our website or contact us info@shopvaultsplus.com, at 901-422-8124 (9am - 5pm cst weekdays). Or call (888)425-6739 (9am - 8pm cst) or (877) 369-8831, extension 73049.
How is safe physical hardware/software maintenance performed (at device)?Safe software maintenance is performed remotely via web services. Hardware maintenance can be accomplished through the dispatch of our Field Service Technicians. Reliability is enhanced by our ability to perform predictive maintenance based on metrics kept by the system.
How long does it take to get an intelligent safe, delivered and installed?Approximately six weeks typically from the time your order is submitted and depending on stock levels.
How long does it take to have a traditional safe delivered and installed?Between two and four weeks typically from the time your order is submitted and depending on stock levels.
Questions to think about:What are your most important documents? What would happen to your business if these documents were lost in a disaster? What are you doing to protect them?
What are these safes rated?B C rating or fire proof. These ratings you can find in the product description of each safe.
What are your hours of operation?Vaults Plus hours of operation is Monday to Friday 9am to 5pm cst.Cennox Safe call center hours of operation is 24/7/365 .Lorex tech support hours of operation is 9am - 8pm cst.
What data is accessible to display to the customer?All transaction and configuration based information is available, accessibility will be determined by role and entitlement based on user credentials.
What is required for my site to be ready for safe installation?A designated spot for placement of your new safe, power and Ethernet outlets within 6ft of where unit will be placed.
What is the process for a safe sync after an offline condition?Once connection is re-established all locally stored information is pushed to the cloud, and all configuration data is pulled down. The safe synchronizes at configurable intervals – typically less than 5 minutes. The sync process has 4 steps: check for updates and commands; gather and report health and status metrics; report transactional events that the server(s) have not received yet; check and update configuration.
What is the process for safe Application software patching and configuration (e.g. User management, device configuration)?Remote update process – the safe or other cash handling device checks into the server(s) periodically for updates. As currently deployed this happens every 5 minutes or less – the interval is configurable.
What is the process for safe Firmware patching (e.g. Tracking and updating, acceptance of bill denomination changes)? Remote update process is currently managed on an as-needed basis but may be automated based on business need.
What is the process for safe OS patching (e.g. Network setup, patches)?The operating system is remotely updatable including the ability to apply patches and upgrade packages. Adjustments to network setup can also be configured remotely.
What is the retention length of logs stored for safes?30 days for application logs, 1 year for server logs, 3 months for safe level transaction records, 6 months on the server (database). Data may be archived for longer periods based on customer requirements but is not retained in the production databases beyond these periods.
What level of encryption capabilities are used for data storage, data transmission and user access (internal and remote)?All data from the safes to the servers is encrypted by Blowfish encryption during its entire route. Triple DES and other ciphers also available. Access to the web services is encrypted via SSL.
What options are available for safe service?We offer multiple options for safe service, from phone service up to time and material services. For full details of our suite of services call our account team at 901-422-8124.
What other events are captured and stored?VPN, data synchronization, content and firmware updates, system level metrics for safes.
What other remote capabilities are there for safes?Software restart, note device initialization, full safe configuration and management, and touchscreen recalibration.
What safe user activities are logged?All user activity is logged through the safe application level software and reported up to the cloud backend.
